Digital
Guest Journey

Pre-stay

1Upselling of Offers

2Digital Compendium

3Live Chat and Messaging

Your guest will get to chat with your employees, providing a human touch to the experience.

4Booking of Services

This feature will make booking easier for restaurants, spa, room service and other amenities.

5Pop Up Notifications

Notify your guests on the status of their reservations.

In-stay

1Booking of Services

This feature will make booking easier for restaurants, spa, room service and other amenities.

2Sentiment Analysis

Evaluate your guests’ opinions and satisfaction regarding your services with the sentiment analysis feature.

3Hotel Calendar

Guests will be able to view their bookings and plan their stay according to the events of the hotels that will also be available on the hotel calendar.

4Place of Interest

Showcase all the must-visit places that you want to recommend to your guests.

5Live Chat and Messaging

Your guest will get to chat with your employees, providing a human touch to the experience.

6E-Concierge

The virtual concierge will allow your guests to digitise the way they make special requests, for e.g. special arrangements for birthdays or other events, room upgrades or requests for late check-outs.

7Loyalty Programme

Gift your guests with rewards and other privileges as a token of appreciation for their trust in your services.

8Upselling of Offers

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